Graham & Green Notting Hill in London, England Closed now

Reviews about Graham & Green Notting Hill

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  2017-07-29, by Ulla Richards
  I used to love Graham&Green but after having encountered their 'customer service', I have now asked to be removed from their mailing list. Bought 2 cushions for £90. After only 3 weeks of use in the sofa (as the products are sold for), both cushions had pulled threads and looked shabby. I believe this is what you call NOT FIT FOR PURPOSE. However G&F's customer service appears to think that this is what can be expected from £45 cushions... They have repeatedly refused to refund/repair/replace the goods. Such poor service. They may think they are a premium brand, but this is definitely not how a premium brand reacts when they receive complaints. Very disappointed. If you buy from them do a thorough risk assessment on the product before using it... actually - just don't buy from them!